**In This Role, Your Responsibilities Will Be:**

+ Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
+ Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
+ Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
+ Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
+ Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
+ Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
+ Support internal and external quality audits and ensure compliance with quality management system requirements.
+ Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
+ Particip...