Role

You will be responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.

Work arrangement: Probationary – Onsite; Upon regularization (once or twice a week WFH)

Work schedule: Dayshift/Midshift

Your Responsibilities

• To ensure prompt payment from customers by regular follow ups + tracking via email or phone call
• To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.
• To act on customer fe...