An exciting opportunity has arisen for a Financial Account - Call Centre Agent at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a full-time Call Centre Agent, you will play a crucial role in delivering exceptional customer service and financial account management to our valued clients.

What you'll be doing

• Handling inbound and outbound customer calls with professionalism and empathy
• Assisting customers with account inquiries, transactions, and problem resolution
• Providing accurate and timely information to customers
• Maintaining detailed records of customer interactions
• Adhering to company policies, procedures, and quality standards
• Identifying opportunities to enhance customer satisfaction and loyalty
• Collaborating with team members to provide seamless customer support

What we're looking for

• Previous experience in a customer service or call cent...