Financial Account Specialist | BPO Agent | Weekends off
Caldwell Communications Consultancy Philippines
Job Description
Medical Reimbursement
Government Mandated Benefits
Insurance Health & Wellness
Health Insurance, HMO
Job Description
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.
Responsibilities
- Respond to financial inquiries via phone, chat, or email
- Assist with payments, account updates, and billing questions
- Document all interactions in the system
- Escalate complex issues to supervisors
- Maintain productivity, quality, and client satisfaction metrics
Schedule & Training
- Shifts include nights, weekends, and holidays
- Paid training on financial processes and systems
Requirements