Financial Customer Service Representative (Voice/Chat)

Caldwell Communications Consultancy Philippines

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities:

Respond to financial inquiries via phone, chat, or email

Assist with payments, account updates, and billing questions

Document all interactions in the system

Escalate complex issues to supervisors

Maintain productivity, quality, and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on financial processes and systems

Requ...