About the Role

We are looking for a quick learner and passionate Service Desk Analyst to join the IT team. This junior position suits someone interested in IT who enjoys supporting people, providing excellent customer service. A recent graduate or up to one year of IT support experience would be preferred, but is not essential.

Based in our Leamington Spa or Worcester office, reporting to the Service Desk Team Leader, you will provide IT support via remote tools and in‑person visits, collaborating with the geographically diverse IT team to deliver an excellent user experience.

Main Duties

• Act as the first point of contact for all IT‑related queries via phone, email, chat, walk‑ups or the ticketing system.
• Log, categorise and prioritise incidents and service requests in the IT Service Management tool (ITSM).
• Provide first‑line diagnosis and resolution for common hardware, software and network issues.
• Escalate ...