Position Responsibilities

As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.

As the link between Fleet Sales and FCSD, the Fleet Aftermarket team have 3 key business goals:

• Supporting Fleet customer satisfaction and sales loyalty
• Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers
• Supporting FCSD Parts sales, by driving fleet workshops' purchases of Ford parts

Specific Responsibilities include:

• Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues rai...