- Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

- Improve and maintain promised delivery times for better customer experience.

- Conduct classroom/field training at an individual level for better customer experience.

- Conduct regular field audits for better compliance among Pickup and Delivery Partners.