IS&DigitalOffer published on 13 05 2026Senior Support Engineer Location : Pune, India Contract Type : Regular DescriptionSenior Support Engineer- - - - - - - - - - - -Role SummaryWe are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams.Key ResponsibilitiesManage incidents end-to-end on the Salesforce Platform, including high-priority issuesPerform detailed analysis and troubleshooting using Apex logs, queries, and system dataHandle complex service requests with timely resolution and clear communicationConduct root cause analysis and coordinate fixes with L3/Dev teamsMonitor system health, alerts, and performance;
proactively prevent recurring issuesValidate and support production changes and deploymentsMaintain configurations under Salesforce Administration (users,...