Job Title: Communications Specialist

Reports To: Flight Communications Manager

Department: Superior Dispatch

Job Summary:

The Communications Specialist is responsible for coordinating flight operations for Superior Air Med, ensuring service excellence, customer satisfaction, and compliance with regulatory standards. This role manages requests for helicopters, fixed wing, or ground transport services for hospitals and emergency service agencies. The specialist continuously monitors the location of all transport units with a strong focus on safety.

Essential Duties & Responsibilities:

· Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft

· Handles and accepts calls requesting medical transportation services

· Possesses knowledge of range, capabilities and limitations of aircraft and vehicles

· Ensures the most appropriate mode...