Key Responsibilities:

Service Customer ( Patients & families)

• To be the single point of contact for all the services needed by the VIP patient and there relative.
• Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

Operations (Core area)

Pre Arrival of the VIP patients

• Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits
• Make necessary arrangements according to the information gathered.
• Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival.
• Pre place VIP amenities.

On Arrival