To lead and manage a team responsible for detecting, analysing, investigating, and preventing potential fraudulent and/or suspicious activity on clients’ accounts at an early stage, in order to minimise losses for the Bank and its clients. The role ensures effective fraud monitoring, operational efficiency, quality assurance, and adherence to regulatory and internal risk management standards through the management of fraud alerts, inbound/outbound calls, email correspondence, and customer interactions.

Key Responsibilities 

• Lead, supervise, and support a team of Fraud Specialists in the effective management of fraud-related incidents and alerts.


• Monitor team performance against agreed service levels, productivity, and quality standards.


• Ensure timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities.


• Review fraud monitoring alerts and ensure ...