Job Title: Fraud Operations Specialist (Hybrid)

Location: Johnston, RI



Description:



The Queue Manager oversees daily fraud and claims inquiry queues to ensure timely, accurate intake, tracking, and resolution of cases. This role manages Salesforce case creation and maintenance, monitors workflow progression to meet established SLAs, identifies and escalates risks or bottlenecks, and produces regular operational reporting. The Queue Manager ensures data accuracy for reporting and audit readiness, collaborates with operations leaders to improve queue efficiency, and supports additional fraud and claims initiatives as needed.



Queue Manager Fraud & Claims Operations

Position Summary:



The Queue Manager is responsible for overseeing daily fraud and claims inquiry queues to ensure timely, accurate, and efficient case handling. This role monitors workflow...