Responsibilities:

• Supervise the daily air and sea freight operations, ensuring efficient and punctual transportation of goods.
• Handle cross-border tracking processes, ensuring compliance with international shipping and customs regulations.
• Coordinate closely with carriers, customs officials, and other relevant stakeholders to mitigate operational disruptions.
• Process Optimization:
• Identify inefficiencies in freight operations and implement process improvements to enhance overall performance.
• Use data-driven insights to monitor and refine operational strategies, minimizing delays and reducing costs.
• Provide regular shipment updates to clients, addressing any concerns promptly and maintaining high levels of customer satisfaction.
• Collaborate with the Customer Focus Team to ensure cohesive communication and service delivery.
• Compliance & Documentation:
• Ensure all freight operations adhe...