Location: Cebu City

Work Setup: Full Onsite

Employment Type: Full-Time





Qualifications:



✔ Fluent in both French and English (written and verbal)

✔ At least 2 years of Customer Service, Customer Support, or BPO experience

✔ Excellent communication and problem-solving skills

✔ Strong customer-oriented mindset

✔ Proficient in using computer applications and CRM tools

✔ Willing to work onsite in Cebu City

✔ Can work on shifting schedules, including weekends and holidays if required



Responsibilities:

Handle customer inquiries via phone, email, and chat in French and English

Provide accurate information and resolve customer concerns efficiently

Maintain a high level of customer satisfaction

Document customer interactions and follow company processes

Collaborate with internal teams to ensure timely issue resolution





Interested app...