Responsibilities: • Help internal and external customers • Handle customer request queues assigned accordingly to workload via online chat and email • Keep customer request queues as low as possible • Conduct research on player bonuses, deposits, transactions, betting slips, documents, bet calculations • Contact other departments when there are issues that need to be solved • Have a high knowledge of products offered by the company • Attend team meetings and activities • Takeover in the absence of the team leader • Support the Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP Management team where necessary • Maintain external relationships with Casino Support and Bookmakers • Escalate issues to the Head of Department Requirements: • Native level of French, both written and spoken and a fluent level of English is also required • Fluency in German will be considered a great asset • 1+ years’ work experience in a customer related role • Strong commun...