Are you an experienced operations leader with a passion for service excellence and team development? Ready to take on a strategic role within a premium, international environment? This opportunity in Lisbon might be your next career move.

Your Responsibilities

As Deputy General Manager, you will play a key role in steering operations across the EMEA region while ensuring the highest quality standards are met.

• Lead and coordinate concierge operations across EMEA
• Manage, coach, and support team managers and concierge teams
• Oversee operational performance and ensure alignment with service quality standards
• Monitor workforce planning, scheduling, and workload distribution
• Ensure processes and procedures are consistently applied and optimized
• Drive team development through coaching, training, and performance evaluations
• Take ownership of key performance indicators such as quality, producti...