Location

London

Ref

4313RF1

Company Profile

A well‑established luxury hotel chain with a presence throughout the UK and globally

Role

French speaking Reservations Coordinator

Remuneration

Circa £29,000 per annum plus lunch voucher and great benefits

Overview

An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.

Responsibilities

• Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
• Process, confirm, amend and cancel reservations accurately within the reservation systems.
• Provide detailed information to guests regarding hotel services, room availability and rates.
• Conduct follow‑up communications related to reservation requests to ensure a seamless and positive guest experience.
• Coordinat...