Overview
The Front Desk Agent / Night Auditor plays a dual role in providing exceptional guest service throughout all hours of operation while ensuring accurate financial and operational reporting during overnight shifts. This position is responsible for welcoming guests, managing check-ins and check-outs, responding to guest needs, and performing nightly balancing of hotel accounts to maintain the integrity of daily financial records.
Key Responsibilities:
Guest Services:
Greet and assist guests with a warm, professional demeanor.
Process guest check-ins, check-outs, and room assignments efficiently.
Handle guest inquiries, reservations, and requests promptly and courteously.
Address and resolve guest concerns or complaints, escalating when necessary.
Maintain knowledge of hotel services, amenities, and local attractions.
Front Desk Operations:<...