Position Purpose

The Front Desk Manager oversees front office operations, ensuring a seamless and polished arrival experience for members and guests. This role leads and supports front office personnel while establishing and upholding procedures that maintain the club’s standards of service and hospitality.

Duties and Responsibilities

• Ensure a welcoming and seamless arrival experience for all members and guests.
• Ensure the front desk team greets members upon arrival and escort members and guests to their seats efficiently while maintaining club standards
• Ensure the seating for all restaurant outlets are plotted in collaboration with our membership and operations teams and follows club standards to maximize covers.
• Manage the flow of both traffic and communication throughout the club
• Manage the reservations operations, handle inquiries via email, text, and phone, and ensure a...