Job Overview:
Provides guidance and leadership to Guest Service associates as the Front Desk Supervisor, ensuring consistent quality customer service is delivered.
Reports to: Front Office Manager/ Front Desk Manager.
Essential Job Functions:
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in the details of work. Observes performance and encourages improvement.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and room rate. Promote bra...