This is high level customer service management work responsible for the overall guest experience, public-facing operations, and venue presentation for a live entertainment production; ensures seamless audience entry, safety compliance, customer service excellence, and coordination between operations, production, and artists; requires strong leadership and crisis management skills and financial oversight; oversee all front-of-house operations and personnel including ticketing, ushering, concessions, merchandise, VIP and customer experiences; monitor crowd flow and accessibility; handle escalated customer complaints and resolve issues professionally and efficiently, manage incident reporting documentation; recruit, train and supervise front of house staff including ushers, ticket scanners, merchandise and concessions staff; manages schedules and payroll coordination; conduct team briefings before each show to ensure staff understand emergency procedures...