Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards. Promoting hotel facilities and services

Actively promote company's core values and service standards by setting a positive example

Pre-shift staff coming into work to communicate company updates, policy changes, hotel occupancy, special events and messages from Senior Management

Monitor daily staff schedule and shift breakboard, ensuring staff are reporting to work, leaving and taking their breaks on time

Constantly supervising the Front and Back O...