Front Office Manager – 5★ Hotel | Lisbon

Confidential Hospitality Group

A leading 5-star hotel in Lisbon is seeking an experienced Front Office Manager to oversee the department with excellence, operational rigor and a strong guest‐centric mindset. This is a key leadership role within a luxury environment, ideal for a professional who thrives in high‐standards operations and knows how to elevate service quality.

Role Mission

Lead the Front Office operation to deliver a seamless, warm and efficient guest journey, ensuring full alignment with 5★ service expectations and LQA standards.

Key Responsibilities

• Lead, supervise and develop the Front Office team (Reception, Guest Relations, Concierge).

• Ensure service excellence aligned with LQA standards, luxury procedures and brand expectations.

• Collaborate closely with Housekeeping to guarantee room readiness, quality checks and smooth communication flows.

• Mana...