We are seeking an experienced and dynamic Front Office Supervisor to join our team in Fairmont Fujairah Beach Resort United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations including check-in/check-out processes guest inquiries and concierge services
• Lead train and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for t...