Job Description
Due to an internal promotion, Oaks Queenstown Shores Resort are now looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.
Key Responsibilities Include:
Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.Shift Details (subject to change):<...