Company Overview / Employee Value Proposition IBIS SINGAPORE ON BENCOOLEN
Job Summary The Front Office Supervisor leads daily Front Desk operations to ensure seamless guest service delivery. You will drive team performance, manage room inventory, and uphold service excellence to enhance guest satisfaction and operational efficiency.
Responsibilities - Lead the Front Desk team to deliver smooth, efficient reception operations during shifts
- Collaborate with the Duty Manager to review and optimize staffing rosters for maximum operational efficiency
- Support the Guest Service Executive in resolving operational issues promptly to maintain service quality
- Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests
- Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing