Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

Handle walk-in enquiries from policyholders

Follow up on unresolved cases within agreed timelines.

Manage feedback, appeals, and minor complaints, ensuring timely resolution.

Deliver a high standard of customer service at all times.

Support multiple service touchpoints (e.g. Digital Comms, Call Centre) when required.

Assist with ad hoc duties and projects.

Rotate across different service centres as needed.

Key Responsibilities

• Handle walk-in enquiries from policyholders

• Follow up on unresolved cases within agreed timelines.

• Manage feedback, appeals, and minor complaints, ensuring timely resolution.

• Deliver a high standard of customer service at all times.

• Support multiple service touchpoints (e.g. Digital Comms, Call C...