Responsible for overseeing the day-to-day work of the FSE site team. As the first point of escalation for Field Service Engineers (FSEs), this role requires strong leadership, problem-solving, technical and customer relationship management skills.

The supervisor is responsible for team utilization, safety compliance, KPI tracking, and contract adherence while fostering a high-performance team culture.

Responsibilities

• Install, modify, repair, troubleshoot, diagnose, and verify the operation of the system platform while adhering to AEM policies, procedures, and work by the direction of the Service Manager.
• Diagnose and resolve complex technical problems, utilizing advanced problem-solving skills.
• Ensure efficient workforce utilization, documentation (A3/MBPS/OPL/WI/TSB), schedule management, and KPIs compliance.
• Be the first point of escalation for FSEs, initiating service escalations with the Service Manager and Product Manag...