We are seeking a highly specialized FTZ Support Engineer / Team Lead to serve as the primary Tier 2 escalation point and operational leader for our Foreign-Trade Zone (FTZ) software support division.

This is a critical player-coach role bridging the gap between complex SaaS technical troubleshooting, global team leadership, and niche regulatory trade compliance. Reporting directly to the Director of Supply Chain Support, you will act as our internal Subject Matter Expert (SME) for U.S. Customs compliance and the strategic gatekeeper for our Engineering backlog. In addition to handling advanced technical escalations, you will lead, mentor, and upskill our frontline Tier 1 support agents while strictly enforcing U.S. data privacy and export control protocols.

Key Responsibilities

• Engineering Escalation Gatekeeper (Tier 2): Intercept, triage, and resolve complex compliance tickets (e.g., ABI rejections...