Ryz Labs is looking for a Full Stack AI Engineer – Prod Support to build intelligent, secure, and scalable identity experiences across our client's platforms.

Responsibilities

• Design, build, and deploy AI/ML solutions to automate ITSM ticket triage, classification, prioritization, and routing.
• Develop NLP-based models for ticket summarization, root‑cause detection, and resolution recommendation.
• Implement AI‑powered virtual agents / copilots to assist support engineers and end users.
• Partner with Product Support, SRE, and Engineering teams to understand recurring issues and automate resolution workflows.
• Build intelligent runbooks and self‑healing automation for common incidents and service requests.
• Enhance knowledge management by auto‑generating and updating KB articles from resolved tickets.
• Integrate AI solutions with ITSM platforms (HALO).
• Develop APIs, workflows, and event‑driven automations...