Job Description

Summary

We are seeking an experienced (Senior) Problem Analyst to join an IT organisation supporting multiple IT Solutions critical for Business daily operations. This role is pivotal in driving root cause analysis (RCA) across software and infrastructure layers. You will operate in a high-pressure, mission-critical environment, collaborating with cross-functional teams to eliminate recurring issues and strengthen system resilience.

Key Responsibilities

1. Problem Management

• Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution, closure).
• Act as coordinator across application, infrastructure, and third-party teams when necessary.
• Ensure adherence to ITIL Problem Management process.