Position Purpose: To provide efficient and effective administration services to the Schemes under administration and to support the Fund Manager on both operational and strategic matters. Represent the Fund Manager where necessary and manage fund management processes and stakeholder queries/enquiries.

Experience: A minimum of 3 years relevant experience in the medical aid industry dealing with the Client Schemes and other relevant stakeholders.

Qualifications: Relevant tertiary qualification.

KEY PERFORMANCE AREAS

• Support the Fund manager on both operational and strategic matters.
• Represent the Fund manager where necessary.
• Manage escalated stakeholder queries and CMS complaints and ensure collation of accurate query resolution to the client and other stakeholders within required SLAs and deadlines. This includes management of social media complaints and escalations.
• Coordinate consolida...