Role: GCP Service Enablement Lead (VP)

Location - Plano /Texas

Duration: 8+ Months

 

Only W2



Role summary: Run onboarding as a service—intake, SLAs, playbooks, training, and adoption metrics—so app teams can onboard predictably.



Key responsibilities

• Define service catalog items (what’s offered, inputs/outputs, SLAs, support boundaries).

• Build and maintain onboarding playbooks, templates, knowledge base, and training/office hours.

• Operate intake/triage and manage demand vs capacity with transparent prioritization.

• Track adoption and performance metrics; drive continuous improvement.

Required qualifications

• Experience running technical enablement/services in a platform program.

• Strong stakeholder management across engineering, risk/compliance, and app teams.

Success measures

• Higher self-...