Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team. Requirements The GenAI Solution Architect will lead the design, architecture, and implementation of next-generation Generative AI solutions within the Contact Center, AI, and CRM domain, with a strong focus on enhancing enterprise chatbot capabilities. Responsible for modernizing the AI platform to improve scalability while incorporating emerging technologies such as Voice AI, multi-turn conversations, conversational memory, agent evaluation, MCP servers, and Agentic AI to deliver superior customer experiences. This position plays a key role in defining the future AI architecture by collaborating with business and technology teams to deliver secure, scalable, high-performing, and enterprise-ready solutions ali...