The SE Advantage Support L1 role serves as the first point of contact for users of the SE Advantage platform, providing customer-focused assistance across registration, quoting, order management, and system navigation. This position is essential for ensuring smooth platform operations, resolving common issues, and escalating complex cases as needed.
User & Technical Support - Provide first‑level support to SE Advantage users across North America.
- Handle inquiries via email, chat, and phone, including registration, account access, and quoting support.
- Diagnose and resolve basic hardware, software, and networking issues related to the platform.
- Guide users through processes such as creating quotes, navigating product catalogs, and managing orders.
- Walk customers through application use and troubleshooting steps.
Case and Documentation Management - Create, document, and track support cases using int...