Overview
WNS Cape Town, Western Cape, South Africa
General Manager - Operations (BPO)
WNS Cape Town, Western Cape, South Africa
Responsibilities
- 10+ years of cross-site, mid to large-scale operational experience.
- Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.
- Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfaction.
- Ensure adherence to established policies, procedures, and service level agreements (SLAs).
Team Leadership and Development
- Lead, mentor, and develop operations leaders and staff, fostering a positive and collaborative work environment.
- Conduct regular performance reviews for senior leadership, provide feedback, and create development plans for team members.
Client Relationship Management