Genesys Cloud Software Engineer

100% Remote. The role may require on‑site attendance at the Madrid offices approximately once per month.

Responsibilities

• Develop and maintain customer experience flows in Genesys Cloud Architect.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event‑based services.
• Implement routing logic, automation, and configurations for voice and digital channels.
• Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Participate in testing, documentation, and deployment activities following development best practices.
• Support continuous improvement of the contact center platform and related processes.
• Take over periodic on‑call duty (7×24) usually once per month.

Requireme...