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Role Purpose
The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.
Key Responsibilities
Training Delivery
Deliver German language training to adult learners supporting BPO and customer service operations.
Teach spoken German, pronunciation, grammar in context, and business/customer service communication.
Conduct role plays, call simulations, and real-li...