Mercier Consultancy MD is seeking experienced German‑Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German‑speaking clients, assisting them with inquiries related to automotive products, services, and after‑sales support.

Key Responsibilities

• Deliver high‑quality customer support to German‑speaking customers through phone, email, and chat regarding automotive products, services, and maintenance
• Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently
• Maintain accurate records of customer interactions and case resolutions in the CRM system
• Work closely with sales, service, and technical teams to ensure customer satisfaction
• Stay informed about the latest car models, features, and company policies to provide comprehensive assistance
• Provide ...