What success looks like in this role:
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:
Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
Guiding the client through the necessary steps to restore functionality
Being responsible for either solving the issue or escalating to Level 2 support
Coordinating Service Requests by following up with the c...