We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.
You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.
Provide customer support in German (phone, email, live chat)
Handle inquiries related to products, services, billing, or technical issues
Resolve complaints in a professional and solution-oriented manner
Accurately document customer interactions in the CRM system
Escalate complex cases to relevant departments when necessary
Meet KPIs related to response time, resolution rate, and customer satisfaction
Fluent German (C2 level – written and spoken)
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