The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets. Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.