Thakral One in the Philippines is seeking a Technical & Business Operations Analyst to deliver L1 support across call, chat, and email channels. The role involves monitoring ServiceNow dashboards and performing troubleshooting in a fast-paced environment.

The ideal candidate has at least 3 years of relevant experience, strong incident handling skills, and flexibility to manage 24/7 shifts. This position is contracted with a hybrid work setup, emphasizing effective communication and multi-tasking abilities.