A global service provider is seeking a Technical & Business Operations Analyst to deliver L1 support across multiple channels in a 24/7 environment. The ideal candidate will have at least 3 years of relevant experience, strong technical knowledge in incident handling, and familiarity with ServiceNow. Responsibilities include troubleshooting, ticket management, and creating knowledge articles. This role demands effective communication skills and the ability to work under pressure while maintaining attention to detail.
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