As the Global Client Services Manager, you will lead and oversee both a small internal team and an outsourced partner to deliver best-in-class client service, ensuring the needs of clients outside our stores are being satisfied. 

Acting as the first line of response for all inbound client and prospect enquiries, your team will be instrumental in shaping a seamless, emotionally resonant experience for our global clientele—including our China ecosystem—while ensuring operational excellence, brand integrity, and cultural relevancy. 

Your channel management will be underpinned by Salesforce, enabling a single, unified view of the client and supporting personalisation and continuity across interactions. 

You will work closely with the Head of Client and CRM to continuously enhance the client journey across touchpoints, supporting a seamless, client-centric omnichannel experience. 

Key Responsibilities: