Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised - Event/Incident and problem management
  • Investigate production issues, responding based on production defect severity SLAs.
  • Manage and respond to users in a timely manner.
  • Log incident tickets for production issues and user queries.
  • Follow up on defect and incident closure and meet incident closure KPIs.
  • Ensure system availability as per respective agreed SLAs.
  • Ensure daily end-of-day execution for supported applications completes successfully.
  • Perform annual Disaster Recovery (DR) exercises for supported applications.
  • Provide support to System Engineers on server-level patches/upg...