Teleperformance in Malaysia is seeking a skilled individual to lead and manage a quality assurance team. Responsibilities include driving audit automation, using Lean 6 Sigma for quality improvement, and ensuring alignment with the Teleperformance BEST QA standard. The ideal candidate will have over 3 years of management experience in BPO or Contact Centres and possess strong skills in Excel, communication, critical thinking, and problem-solving. Quality certifications are a plus.
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