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🥝 Guest Experience Agent

AccorHotel | business bay, United-Arab-Emirates | Posted June 30, 2026

Job Description

How does your working day look like

  • Maintain a high level of knowledge about 25hours facilities and services as well as Dubai (UAE) and other 25hours properties. To be prepared to answer any guest enquiries and questions.
  • Is a continual source of information offering their assistance to all guests and colleagues
  • Actively use the 25hours Hallmarks Guiding Principles and the Everything Considered approach in everyday tasks. Live the Vision Mission Guiding Principles and Hallmarks of 25hours and lead by example. Making sure the guests understand the Stay Different concept.
  • Assist the Concierge and Front Office Operations with any guest service requirements.
  • To recognize repeat guests & their preferences. Establish and develop personal guest contacts promote feedback and be consistently proactive in anticipating guest needs and requirements.
  • Promote the Sirius Loyalty program with enrolling 2 new guests on a dai...

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