The candidate will act as the Ambassador and Representative of the Brand. Responsible to drive personalized services, coordinate and seamlessly organize high standards of guest services for VIP guests, serving as role model, anticipating guests’ needs creating emotional connections and actively working to uphold The Fullerton’s brand standards at the highest level.
Responsible to contribute to hotel’s quality improvement programs to meet the hotel’s vision, mission, and service quality standards.
Address consistency, Guest Experiences, Forbes Standards, AMEX FHR, Preferred Hotels& Resorts loyalty program in achieving excellent service quality in all areas.
The role reports directly to the Director of Service Quality.
Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES